Finally some financial relief has arrived for those smacked with big bills for viral load tests. Chiron Corp., which makes one of the HIV RNA tests, has launched a reimbursement hotline to help people secure payment for the $200-a-pop procedure that many health plans still refuse to cover. Chiron Reimbursement Service (CRS) acts as a liaison with the insurance provider and can help with benefit verification, appeals of denied claims and pre-authorizations of coverage. A viral load test can help doctors measure the level of viral activity; people needing assistance can call CRS at 800.775.7533.