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Yes, the mail order option (or mandate) is not good. I had Medco, which was bought by Express Scripts...then I went on Medicare. It became a disaster with delays, cancelled Rx's., mistakes in communicating between doctor and pharmacy, etc. I finally discovered that I could deal directly with the pharmacy which is located inside my clinic, just a door away from my doctor's office. Result: NO more problems!
I work for an AID'S/HIV organization, health care facility. We use a mail order for a number of our client's. We have nothing but trouble, mistakes, med's not showing up, wrong meds. We deal with the mail order place directly and they seem to try and impress us, catering luncheons and such to keep our business. It's a nightmare, especially when your dealing with a hundred client's or more. I did not reveal my organization or name of the mail order place because, I Do Not want to lose my job.
My insurance uses Express Scripts for prescriptions, and I cannot tell you how many times they have almost let my medication lag. If I didn't manage them, I would be dead by now. Customer Support and the Pharmacy employees are useless. Refills are lost, never filled and no one is concerned. Unfortunately, I don't have a choice. With good insurance, my co-pay is $230 for one med (I need four) for 3 months. Unreal.
I have the same issues with United Health Care and having to use Optum RX. Mail order might be fine for some but just doesnt work for me. When I call the insurance company all they can tell me it that I have no choice. My final call last night finally pushed me over the edge and the call ended by me asking the lady if I need to get a lawyer and her telling me to do what ever I felt I needed to do. So today I start looking for a lawyer that will handle filing a class action lawsuit in Missouri like are being filed in other states.
I received an order where the package had been opened and obviously inspected, your left wondering if its safe, (no way to return it,) You have to wonder about the idea that if you end up off your meds because of issues like these will it endanger your health...
Michael H.
Recently had to deal with this issue. OptumRX... was "switched" to them, the never sent my order, had to follow up and re-do EVERYTHING with them. Didn't have my Atripla during very crucial time, CD4 dropped from 480 to 240 during those five weeks. One more kick in the balls we have to deal with, eh?
September 3, 2013