Responsibilities:
· Organize, market, maintain budget and facilitate workshops and seminars for LGBTQ+ Active Agers during evening and weekend hours. Events will feature skilled speakers or moderated panels of community experts on topic including, but not limited to, the Affordable Care Act, Wellness and Nutrition, Social Security, Long-Term Planning, Medicare, Relational Skills and Legal needs. Events will be virtual until in-person events can be hosted responsibly
· Provide basic non-clinical care linkage and patient navigation for LGBTQ+ Active Agers to culturally competent healthcare providers; link LGBTQ+ Active Agers to culturally proficient medical, mental health, social services, and groups
· Help coordinate, organize and implement activities and services to increase the social support, health information, education, connection and resource linkage of LGBTQ+ Older Adults
· Organize a series of social/educational events at various long-term care facilities throughout South Florida once in-person events can be hosted responsibly. Events will target LGBTQ+ residents and their peers and opening the dialogue for diverse people to engage with The Pride Center and each other
· Help Manager organize, market and facilitate all activities for weekly Coffee and Conversation events and other Active Aging services
· Assist Manager with the coordination of the annual Active Aging Health Expo
· Assist Manager coordinate strategic social media and marketing outreach for Active Aging events, groups, and activities. Collaborate with Active Aging Manager and Marketing and Communications Manager to develop appropriate outreach/marketing materials for workshops and seminars
· Collaborate with Customer Services Coordinator to ensure recruitment, training, supervision, evaluation, and recognition of volunteers necessary for activities, events and outreach
· Attend and participate in outreach/education activities as deemed demographically and programmatically appropriate to the LGBTQ+ Active Aging program, including coordination with community agencies and partners
· Recruit, schedule, and manage appropriate speakers, presenters, exhibitors, facilitators, educators, health care providers, panel members and social service representatives for workshops and seminars
· Organize all necessary logistics for scheduling, food, audio-visual and room set-up for seminars and workshops
· Provide individual coaching and support services to facilitate navigation of complex healthcare, housing, financial, and support-service systems
· Work with individual LGBTQ+ Active Agers to assess needs, develop care plans, and coordinate services through advocacy, education, support, empowerment and coaching
· Ensure the collection, collation, and organization of appropriate on-line links, hard-copy forms, eligibility requirements and data related to intake, resource, and referral information from major housing, assisted living, healthcare systems and social service providers for older adults
· Help ensure updating, expansion, and provision of Active Aging linkage resources. Organize centralized resource “library” of relevant links, forms and paperwork for access to these providers
· Assist the Manager to address cultural competency and readiness of service providers to work with LGBTQ+ older adults
· Develop user friendly flow-charts and “decision trees” outlining eligibility requirements and major contacts for appropriate social support, healthcare and housing systems for use with clients
· Arrange for termination or smooth transfer from Center services as appropriate for clients
· Record and track workshop and event participant data and demographic information
· Maintain, document and regularly report accurate participant attendance and demographic data to meet any Center and funder requirements
· Design, distribute, and collect self-report surveys at every workshop or seminar to measure increase in knowledge and access to service linkage
· Adhere to strict procedures of confidentiality, release of information, and data security
· Provide outreach, health education and support in conjunction with other Pride Center teams and community members
· Develop close working relationships with internal team members and external agencies to ensure coordinated, comprehensive client services and to avoid duplication
· Maintain an organized office space and professional communication standards, including prompt return of email and phone calls
· Submit reports, invoices, receipts and requests to the Active Aging Manager in a timely and organized manner
· Meet regularly with Active Aging Manager for proper planning, reporting and program evaluation
· Attend All-Staff meetings
· Comply with The Pride Center Code of Conduct and Employee Handbook
· Other activities as assigned by Active Aging Manager and COO/CEO
