Position Summary:
Under direct supervision and within established scope of practice, assists the provider with examinations, treatments, and special procedures of patients as directed by San Ysidro Health policies and procedures in a medical office or clinic setting.
Assists in resolving and/or responding to non-clinical related patient complaints and inquires. Acts as preceptor/trainer. Collaborates with clinic nursing supervisor to develop operational strategies and process improvements for department/unit.
Essential Functions:
• Upholds San Ysidro Health’s Policies and Procedures, Core Values and competencies and applicable state, federal and local laws.
• Performs routine patient care functions as prescribed by licensed health care providers following established clinical protocols and policies and procedures within defined scope of education, training and responsibilities.
• Assists assigned physician(s) and/or other health care professional(s).
• Performs routine clerical functions as assigned (i.e. data entry, answering, screening, and directing phone calls as needed and scheduling appointments).
• Completes chart preparation and management for patients.
• Establishes and maintains system for patient test results and follow-up.
• Interviews patients, measures vital signs, and other pertinent information as required by specific clinic. Documents pertinent patient information, nursing procedures and patient responses in patients’ medical record, following established SYH guidelines and maintaining patient confidentiality. Prepares treatment rooms and patients for examination. Applies principles of aseptic technique and infection control as directed by the Infection Control policy and procedures. Handles inventories and orders and replenishes medical supplies, medications, and materials throughout the day as needed. Maintains inventory logs. Performs point of care testing, including but not limited to urine tests, pregnancy tests, A1C, and others as directed.
• Assists the physician with therapeutic and diagnostic patient care functions which may require sterile technique, enemas, removal or application of dressings, suturing, wound care, inhalation treatments, EKG, visual testing, and audiometric testing. Prepares and administers medications (oral and injections) as directed by physician order and in accordance to SYH policy and procedure. Participates and responds, when assigned to clinical emergency codes.
• Autoclave: cleaning, processing, sterilizing and checking of instruments.
• Immunization coordination: oversight and management of clinic’s routine and emergency vaccine management plan.
• New Employee Health screening coordination
• Other related duties as assigned.
Customer Service/ Patient-Centered Care:
• Practices customer service standards as defined by SYH and specified clinic.
• Anticipates the customer’s needs, takes proactive steps to meet those needs, by listening and taking responsibility within scope to ensure issues are resolved.
• Promptly responds to alarms and patient requests.
• Facilitates the customer’s ability to utilize resources.
• Assures a clean, orderly, and functional work environment.
Team Commitment:
• Effective team member who is adaptable, cooperative, and willing to assist others.
• Works collaboratively with others to meet shared objectives.
• Manages difficult or conflict situations constructively and seeks appropriate assistance.
• Takes accountability for own actions.
• Actively participates in departmental professional development activities.
• Adheres to Attendance Policy.
Basic Qualifications:
• High School diploma or GED.
• Completion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California.
• Completion of externship required by Medical Assisting Program.
• Current BLS for Healthcare Provider CPR or CPR/AED for the Professional Rescuer certification.
Additional Requirements:
• Preferred: Bilingual Spanish, Tagalog, or Arabic language.
• Ability to read, write and comprehend medical information and terminology.
• Ability to effectively present information, both verbal and written.
• Demonstrated ability to use personal computer.
• Demonstrated ability to use wheelchair, EKG, gurney table, vital machine, pulse oximeter, autoclave.
Working Conditions and Physical Requirements:
• Continuous standing/walking/twisting.
• Occasionally lifts pushes and/or transfers patients.
• Exposed to unpleasant elements (accidents, injuries and illness).
• May be required to work evenings and/or weekends.
• Reliable transportation necessary for occasional traveling to assist with providing coverage at SYH clinics within San Diego County.
