The Glide Walk-In Center is seeking a full-time (40 hours/week) Client Advocate. The Walk-In Center’s (WIC) Client Advocate collaborates with GLIDE staff, community partners and service providers to provide a comprehensive system of support, resources and services to clients. This person timely and accurately enters client data into customized databases to secure emergency shelter reservations with the goals of getting the client off the street, gathering accurate data for evaluation and internal and external reporting, and tracking measurable outcomes. The Client Advocate also assess clients’ immediate needs, refers clients to appropriate resources, advocates for clients when they cannot advocate for themselves, and responds to any client emergencies. This person maintains a cooperative, harmonious team environment in the WIC and promotes an atmosphere of dignity and respect for all. Regular and predictable attendance is essential.

EDUCATION and/or EXPERIENCE:

  • High School Diploma/GED and experience working with homeless, low income, substance users, survivors of domestic violence, and/or those with mental health concerns, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job;
  • Knowledge of methods of needs assessment, service linkage and follow-through;
  • Possesses an understanding of the client’s community, and a basic understanding of psycho-social and economic issues that might impact clients:  homelessness, substance use, mental health disorders, domestic violence, unemployment and underemployment;
  • Demonstrates a commitment to advocacy for the homeless. Knowledge of Bay Area resources for the homeless.

COMMUNICATION/COMPUTER SKILLS:

  • Exceptional verbal communication skills: Demonstrates the ability to listen, to speak respectfully and appropriately (given the other person’s language skills or emotional state). Uses language that deescalates others who may have difficulty managing their own behavior;
  • Very good written communication skills:  grammar, spelling and proofreading.
  • Competent in the use of a computer, specifically MS Office;
  • Familiarity with customized databases helpful. C.H.A.N.G.E.S. database experience highly desired, but not required.