About us:
We are the largest Hispanic non-profit organization in New York, and the second-largest Hispanic non-profit in the country. We’ve been servicing communities since 1969, and we’ve helped thousands and thousands of people with healthcare, substance abuse treatment, home and hospice care, affordable housing, and more. Each year, we care for more than 181,000 children and 118,000 adults. That’s an average of about 3,200 families. And by hiring talented individuals like you, we’ve been able to expand quickly, with offices in Albany, Buffalo, Orlando, and Puerto Rico.
Position Summary:
The Director of Social Services provides leadership and is in charge of the day to day operation of the assigned Transitional Housing Site(s). Ensures delivery of services follows high standards. Ensures a high level of compliance to contract is sustained. Ensures deliverables and targets are met.
We are currently hiring for openings in Maspeth, Queens and in Jamaica, Queens
  • Assist the Program Director with the administration of the program
  • Oversee the day to day operations of the family residence program
  • Facilitate interdepartmental communication and conduct staff meetings
  • Attend meetings with funders or outside agencies
  • Report all significant (i.e. Funder) events, and monitoring events to the Program Director
  • Liaise with various DHS (Department of Homeless Services) representatives
  • Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
  • Develop program content to address resident needs related to housing, substance abuse treatment, mental health, and employment
  • Review analysis of program and demographic client data to make program improvements
  • Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practices
  • Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
  • Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis
  • Monitor and track clients housing placements and Individual Service Plans
  • Assures that family records are kept up to date and family progress is appropriately charted
  • Conduct internal chart audits on paper and in C.A.R.E.S.
  • Implement Corrective Action plans as needed to ensure compliance to contracts and quality service delivery to clients ( i.e. address and investigate client complaints)
  • Monitor resident medical compliance and public assistance status
  • Participates in discharge planning as needed
  • Coordinates activities of families involved with outside support agencies
  • Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
  • Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment
  • Organize onsite and offsite training opportunities for professional development of staff
  • Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
  • Conduct and document case conference with non-compliant clients; mediate clients issues
  • Review and sign all time sheets ; Complete incident reports
  • Report all incidents that may subject Acacia Network to liability to the Program Director
Here’s what we can offer you.
You’d be making a difference in people’s lives, and we want to make a difference in yours. That’s why we offer perks like:
  • A generous compensation package, to attract (and keep) top talent like you
  • Great health, disability, and life insurance plans, to handle any of life’s unexpected curveballs
  • Generous paid time off, so you can recharge your batteries with friends and family
  • A pension plan, to help secure your financial future
As a leader in the field of substance abuse services, Acacia Network promotes a drug free workplace policy.
Acacia Network is an equal opportunity employer that celebrates diversity.
No employment services or agencies need respond.