DESCRIPTION OF DUTIES: The Early Intervention Services (EIS) Associate serves as the first point of contact for the EIS center and facilitates access to EIS Women Children and Family services. Responsible for providing information referrals and linkages to medical care and other needed services, including HIV testing and benefits counseling. Responsible for coordinating health education and literacy training sessions to enable clients to navigate the HIV system of care.

Responsible for assisting with intake of program participants, answering and screening telephone calls, responding to inquiries for service, preparing program materials and correspondence as required and distributing personal hygiene products. Responsible for engaging women in care through client outreach, telephone follow-up with primary care providers, helping clients make appointments or helping them make their own appointments and making appointment reminder calls. Responsible for facilitated referrals to core services and linkages to support services as needed. Responsible for preparing and regularly distributing women-specific resource materials as well as other culturally and linguistically appropriate brochures, and/or other resources containing specific information about HIV services, referral information and information on upcoming events offered by Christie’s Place and collaborative partners.

Other professional activities include developing and/or coordinating special projects and/or programs for clients, providing consultation and training to program support staff, quality assurance activities, maintaining client files, generating monthly program reports and other duties as assigned by supervisor.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described. Rather, they are intended only to describe the general nature of the job.