About Whitman-Walker Health
Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthy, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.
Job Summary
The Health Coach utilizes proactive, population health care activities to improve the health outcomes of WWH patients.
Core WWH Primary Essential Duties:
• Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
• Demonstrates excellent customer service by identifying and exceeding customer requirements.
• Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
• Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrates organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
• Participates in organizational quality and performance improvement activities.
Role Specific Primary Essential Duties:
• Provide in-person and virtual training and technical support to patients on home-based or technologically-mediated monitoring (i.e. blood pressure, blood glucose).
• Executes interventions based on quality measure reports or other data tools (e.g., care gap reports).
• Facilitate health education projects; chronic disease self-management, goal setting, follow up, and promote/encourage behavior change.
• Assist patients and clinical team in completing preventive health screenings and health maintenance activities.
• Deliver patient education on topics including but not limited to chronic health conditions, diagnostic screenings, wellness activities.
• Connects patients to their primary care provider and/or specialist.
Professional
• Assists in health promotion activities related to care coordination programs such as MyHealthGPS
• Cross-trained in other areas of medical support in order to support as needs arise (hospitalization tracking and patient education and training)
• Clearly document clinical information and education provided in the electronic medical record
• Support special/pilot projects designed to innovate around care delivery and improve patient outcomes
• Other duties as assigned.
