Overview: Working in a team environment, the this position will coordinate and oversee the daily performance of all operational, supportive, and maintenance services for the Madison Apartments, a site-based, low demand, permanent housing program for 22 formerly homeless persons with HIV and other chronic illnesses and scattered site housing units rented by tenants with HUD vouchers. The Housing Manager may also provide direct advocacy and support to tenants.
Qualifications:
- Bachelor’s Degree in Social Work, Public Administration, or a related field OR an equivalent combination of education and professional experience
- Minimum of four years of management and supervisory experience required in a permanent supportive housing environment utilizing a housing first, harm reduction, and trauma informed model. Experience managing federal grants and permanent supportive housing-first programs strongly preferred.
- Experience with overseeing the regular maintenance and housekeeping needs of a tenantial housing facility with staff offices.
- Experience with Section 8 or similar housing assistance programs or similar social service experience is an advantage
- Knowledge of Albany County Coalition on Homelessness (ACCH), HIV/AIDS community partners and neighborhood resources is an advantage
- Able to work in and grow our agency culture, in a diverse and multicultural setting, providing trauma-informed and harm reduction services to persons of diverse backgrounds including age, race, ethnicity, gender identify, disability, economic status, sexual orientation, and religious affiliation.
- Must demonstrate proficiency with MS Excel, Word, Power Point and have experience in utilizing and analyzing data to meet funder and agency goals using CQI processes.
- Must be or quickly become proficient in program and agency databases Homeless Management Information System (HMIS) and AIRS (AIDS Institute Reporting System) and other software as needed
- Excellent financial management and project grant management skills
- Ability to take authority over projects, take initiative, insure compliance, and accept responsibility
- Exceptional record keeping skills; ability to obtain and maintain accurate, detailed and confidential notes and client files specific to program requirements
- A valid driver’s license, satisfactory driving record, and use of reliable personal car are required.
- Ability to inspire, lead and manage staff effectively and efficiently and demonstrated ability to handle crisis situations
Responsibilities:
1.1 To coordinate and oversee the daily performance of all shelter program services in consultation with the Associate Executive Director of Program and directly supervise advocacy and resettlement staff.
1.2 To provide direct advocacy services to Damien Center in special cases needing extra assistance.
1.3 Fully support and grow the 340B Pharmacy Program and ensure program staff support members in reducing barriers to help each person achieve HIV Viral Load Suppression.
1.4 To develop and implement systems for regularly scheduled maintenance and operations activities to ensure that the Madison Apartments building is kept in safe and efficient operating condition and that all repairs and maintenance activities are scheduled and completed in a timely manner.
1.5 Support and participate in a culture of philanthropy by recognizing that fundraising efforts—including donor relations and organizational agency communication— include all staff and is essential to carry out the work and mission of the organization. Assist in the completion of funding proposals, securing member mission stories, and participating in fundraising efforts as requested by the Associate Executive Director of Programs.
1.6 Actively participate in CQI (Continuous Quality Improvement) using data to create/monitor process and outcome improvements using the PDSA cycle and SMART goal setting.
2.0 Supervisory
2.1 To conduct regularly scheduled supervisory meetings with support, operations and other assigned staff.
2.2 To recruit, interview, select, evaluate, train, and terminate assigned staff after consultation with and approval of the Associate Executive Director of Programs.
2.3 To attend regularly scheduled supervisory and management team meetings with the Associate Executive Director of Programs.
2.4 Demonstrates ability and flexibility to work as a team member with management staff and motivate programs teams for housing.
2.5 Communicates relevant information to fellow staff and community members with respect and consistency.
2.6 Assist Associate Executive Director of Programs in ensuring tenant feedback by holding regular Tenant Advisory Board (CAB) meetings and providing meeting notes and improvements planned to Directors.
2.7 To coordinate, train, and oversee Damien Center volunteers and one-time groups assigned to the Housing Program.
2.8 To speak to community groups as requested for purposes of volunteer recruitment and promoting public awareness of the problems of HIV/AIDS and homelessness in the local community. To encourage other staff to speak in support of the Madison Apartments where possible and appropriate.
3.0 Administrative
3.1 To serve as agency liaison to Albany’s HUD Continuum of Care (Albany County Coalition on Homelessness – ACCH), attend CoC meetings and work actively with the CoC to ensure agency compliance with HUD reporting and operating requirements. Ensure staff representation on CoC subcommittees.
3.2 To represent Damien Center at community meetings and networking opportunities as requested by the Associate Executive Director of Programs.
3.3 To oversee the completion of all HUD required HMIS (Homeless Management Information System) and AIRS (AIDS Institute Reporting System) data gathering and entry, monthly statistical reports, annual statistical summaries, and other reports as requested by the Associate Executive Director of Programs.
3.4 To oversee, coordinate, schedule and facilitate regularly scheduled tenant case management meetings.
3.5 To review, draft, train staff on procedures and policies. Review policies and procedures annually.
3.6 To represent the Damien Center at the Pine Hills Neighborhood Association (PHNA) meetings and provide opportunities for tenants to participate in neighborhood activities.
4.0 Advocacy
4.1 To supervise the provision of intake and assessment services for sheltered and non-sheltered potential new tenants and supervise the referral process to appropriate services for Damien Center tenants.
4.2 To facilitate case management with other human service agencies to ensure tenants are served without duplication of effort.
4.3 To oversee completion, review and maintain all tenant records.
4.4 To provide one-on-one support, crisis intervention and goal setting to tenants with special circumstances and facilitate the accompaniment of tenants to appointments as necessary
4.5 To ensure that supportive services are available and offered to all Damien Center tenants.
4.6 To attend and participate in regularly scheduled staff meetings.
4.7 To coordinate, research, and disseminate resource information for use by staff and tenants of Damien Center.
4.8 To provide conflict resolution assistance to handle tenant grievances.
4.9 To work a flexible schedule to meet program needs and provide regularly scheduled on-call coverage.
4.10 Create and nurture opportunities for tenants and members of the Damien Center to volunteer and assist in all aspects of the housing program as well as in community-based opportunities.
Reports to: Associate Executive Director of Programs
Status: Full-time (40 hours), benefits eligible, overtime exempt professional position.
Supervises:
- Peer Housing Advocate
- Housing Case Managers (2)
- Operations Staff (Maintenance and Housekeeping)(2)
- Front Desk/Receptionist Staff (2)
- Evening, overnight and weekend shift workers (2)
The Albany Damien Center is committed to building a culturally diverse staff and strongly encourages applications from minority candidates, women, and persons living with HIV/AIDS.
Status & Benefits: Full time – Exempt mid to high fifties depending on experience – Full benefits including health, dental, flexible spending account (FSA), life insurance, retirement, and generous combined leave time.
To Apply: Please send 1) cover letter, 2) resume, 3) salary history, 4) two professional writing samples, and 5) three professional references, by e-mail to Joshua Quiles, Executive Assistant at JoshuaQ@AlbanyDamienCenter.org
Applications will be accepted via e-mail and are encouraged to have all five attachments. Continuous recruitment until position filled.
