Description:

The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.

We are seeking an individual to serve as our Intake and Referral Coordinator. This position is responsible for performing duties associated with conducting intakes and referrals for people living with HIV/AIDS who are seeking care services, including housing services as well as support the functions of the Care and Housing Teams. The Intake and Referral Coordinator will conduct an initial assessment of client needs, record basic demographic information in AFC’s client-level database, contact appropriate direct service agencies, and refer clients for agency intake into the care/housing system.

Principal functions and responsibilities of this position include the following:

Client Service

  • Answer phone calls from people living with HIV/AIDS who are seeking care including housing services;
  • Respond to requests for services from clients’ family members or other service providers as needed;
  • Conduct demographic, psychosocial, and needs assessments for potential clients;
  • Review cases pending assignment and contact geographically appropriate providers regarding client referrals;
  • Meet with all client walk-ins to assess needs and refer to appropriate services;
  • Document and track new and returning clients into the client level databases;
  • Process ongoing technical assistance requests to funded service providers;
  • Respond to request for information about HIV/AIDS and available services from the general public and provide referrals where appropriate.

Tracking, Reporting, and Billing

  • Monitor caseload size to maximize capacity within the system;
  • Track and review length of time from referral to assignment and ensure consistency and timeliness in the referral process;
  • Document referrals electronically and track agency responsiveness to referrals;
  • Assist in conducting client satisfaction surveys;
  • Participate in administrative/programmatic review of subcontracted sites at least annually.

Program Administration

  • Assist with needs assessment projects pertinent to Ryan White programs;
  • Support all necessary data collection to help evaluate Care and Housing Programs.

Other

  • Attend and actively participate in required departmental, committee, and staff meetings (i.e., monthly Care Team meetings, monthly care/housing meetings, Large Case Manager Meetings);
  • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and  others;
  • Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations;
  • Protect organization’s value and manage risk by keeping information confidential;
  • Perform other duties as assigned.