Cascade AIDS Project (CAP), the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington, is committed to preventing HIV infections, supporting and empowering all people with or affected by HIV, reduce stigma, and provide the LGBTQ+ community with compassionate healthcare. Learn more about us at
http://www.cascadeaids.org/.
CAP is excited to announce that we are hiring an experienced full-time Medical Receptionist to support the team at our LGBTQ+ primary health care center, Prism Health, http://www.prismhealth.org. Prism Health offers a safe, affirming, and non-judgmental space where all members of the LGBTQ+ community can obtain compassionate and culturally affirming primary care.
The Medical Receptionist at Prism Health is often the first face that patients see when they arrive. As such, the Medical Receptionist is charged with being a “face” of Prism Health and representing the health center in a positive and affirming manner, providing high quality customer service both in person and over the phone. Under direction of the Clinic Manager, and in partnership with the Patient Services Coordinator, the Medical Receptionist performs a variety of tasks at Prism Health. Essential duties include providing excellent patient service via phone and in person, scheduling appointments for patients, registering patients and verifying insurance information, taking patient messages and routing them appropriately, as well as being the first point-of-contact for patients and guests when they arrive at Prism Health.
The Medical Receptionist is a crucial link between the patient and the care delivered by clinical and support staff. The Medical Receptionist must work collaboratively with all staff in support of high-quality patient services, exhibiting flexibility and a warm, compassionate attitude. This position must exemplify the core values and mission of Prism Health, always exercising utmost discretion, diplomacy and tact in patient and staff interactions – specifically, being mindful of verbiage, names, and pronouns used when communicating with patients and guests.
This full-time position reports to the Clinical Quality Manager and will work at Prism Health, in SE Portland. This is a non-management, union-represented position.
