Medical Social Services Supervisor

Overview:

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for supervising the activities of medical social work personnel in providing services to patients/clients and families.

Responsibilities:

• Interview patients and/or their families to assess their psycho-social and/or resource needs.
• Work in collaboration with health care team to further their understanding of patient social and emotional factors.
• Refer patients to appropriate agency or program.
• Develop and implement social work treatment plan when appropriate.
• Attend meetings as clinic representative.
• Compile data/information for reports, cost estimates, etc.
• Write informational reports and statistical reports.
• Record data on appropriate form/log, etc.
• Train personnel in performance of job duties, assign job tasks and monitor task completion.
• Review staff work for accuracy and completeness, evaluate job performance and counsel employees as needed.
• Perform other duties as assigned

PRIMARY ACCOUNTABILITIES

• Complete all direct and indirect care documentation in timely manner and ensure patient records are current and complete.
• Attend daily patient care (unit) huddles and periodic informational (clinic) huddles, meetings, patient conferences, or planning sessions. These may be related to quality assurance, patient care and other related topics within the clinic.
• Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices.
• Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards and to identify opportunities to improve patient outcomes.
• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
• Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff.
• Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.
• Collaborate with all members of the care team in providing patient-centered care.

Qualifications:

• High level of skill at building relationships and providing excellent customer service.
• High degree of knowledge and competency in mental health treatment plans.
• High level of problem solving skill to better serve patients and staff.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.

Education:

• Master’s degree in Social Work (MSW).
• Current Clinical Social Worker License (LCSW).

Knowledge and Experience:

• Minimum of 2 years experience in a field related to counseling individuals in crisis/trauma
• Experience supervising a team of social workers.
• Demonstrated experience conducting mental health services in both single and group settings.
• Demonstrated experience writing and executing treatment plans.
• Demonstrated success in planning and organizing social service programs and activities
• Demonstrated success in collaborating with other healthcare providers regarding treatment plans.