Cascade AIDS Project (CAP), the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington, is committed to supporting and empowering all people with or affected by HIV, reduce stigma, and provide the LGBTQ+ community with compassionate healthcare. Learn more about us at http://www.cascadeaids.org/.
CAP is excited to announce that we are currently hiring an experienced Operations/IT Assistant for a variety of technical and administrative work for the Operations/IT team, interacting with staff across multiple agencies. Must be able to translate end user problems into technical language and vice versa. Responsibilities require tact, discretion, and judgement as well as a thorough knowledge of agency policies and procedures. This role is expected to conduct their work with respect, a demonstrable commitment to ethical conduct, and adhere to and uphold CAP’s policies at all times. This is a full-time 1.0 FTE position, which reports to the Operations Manager. The Operations/IT Assistant will work primarily out of Our House of Portland, a partner organization, with some scheduled weekly hours at CAP’s Davis St. Office.
Regular duties of this position include:
a) Coordinating Operations/IT helpdesk requests for assigned location & staff, issuing helpdesk tickets, managing the ticket queue, & prioritizing requests.
b) Providing the necessary technical assistance for basic level computer and printing issues
c) Monitoring supplies inventory – to include tracking central supplies for all locations, preparing orders to replenish supplies, assisting Operations Manager with vendor management
d) Assisting with operation of assigned properties – resolving equipment and facilities maintenance issues, and general coordination of schedules and logistics
The person in this position is stationed at Our House of Portland’s main office in Portland with some scheduled weekly hours at CAP’s Davis St. office. They may also need to travel to other CAP locations as needed. Evening and weekend work is occasionally required. This is an exempt, bargaining unit position.
