• What you can expect:

    As a Patient Services Representative, you will provide a variety of reception services for clients, patients, and visitors. To drive our mission you will be responsible for maintaining a customer service attitude to ensure patient satisfaction.

    How you will make an impact:

  • Greet and direct all Howard Brown Health visitors
  • Prioritize the well-being of all patients
  • Ensure the proper registration of all clients/patients and input all demographics, billing, and insurance information into our EMR (Centricity)
  • Educate clients regarding all financial and insurance benefits, government funds, grant, and drug reimbursement programs
  • Assist Patient Accounts Manager in billing and collection of patient accounts.
  • Develop familiarity with Howard Browns program and funding sources and communicate and enforce eligibility requirements to clients
  • Participate in agency wide quality assurance and improvement as needed
  • Maintain patient and financial records within standard medical record and accounting and HIPAA procedures
  • Schedule appointments for client/patient care including all follow-up appointments
  • Generate patient referrals to medical specialists as ordered by Primary Care Providers (PCP), using the appropriate channels as dictated by the patients health insurance carrier
  • Assist patients with identifying appropriate pharmaceutical industry patient assistance programs for medications prescribed by a Howard Brown Health PCP. Collaborates with patient to prepare and submit applications as appropriate.

Minimum Qualification:

  • High school diploma.
  • Experience in medical records and/or medical data entry

Preferred Qualification:

  • Spanish speaking
  • Experience in CPT and ICD-9 coding