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What you can expect:
As a Patient Services Representative, you will provide a variety of reception services for clients, patients, and visitors. To drive our mission you will be responsible for maintaining a customer service attitude to ensure patient satisfaction.
How you will make an impact:
- Greet and direct all Howard Brown Health visitors
- Prioritize the well-being of all patients
- Ensure the proper registration of all clients/patients and input all demographics, billing, and insurance information into our EMR (Centricity)
- Educate clients regarding all financial and insurance benefits, government funds, grant, and drug reimbursement programs
- Assist Patient Accounts Manager in billing and collection of patient accounts.
- Develop familiarity with Howard Browns program and funding sources and communicate and enforce eligibility requirements to clients
- Participate in agency wide quality assurance and improvement as needed
- Maintain patient and financial records within standard medical record and accounting and HIPAA procedures
- Schedule appointments for client/patient care including all follow-up appointments
- Generate patient referrals to medical specialists as ordered by Primary Care Providers (PCP), using the appropriate channels as dictated by the patients health insurance carrier
- Assist patients with identifying appropriate pharmaceutical industry patient assistance programs for medications prescribed by a Howard Brown Health PCP. Collaborates with patient to prepare and submit applications as appropriate.
Minimum Qualification:
- High school diploma.
- Experience in medical records and/or medical data entry
Preferred Qualification:
- Spanish speaking
- Experience in CPT and ICD-9 coding