Overview:  The PSH Housing Case Manager provides trauma-informed, housing-first, and harm reduction services to tenants of the Damien Center’s Madison Apartments, a site-based, permanent supportive housing program for 22 formerly homeless persons with HIV and other chronic illnesses and scattered site housing units rented by tenants with HUD support.

The Albany Damien Center’s mission is to enhance the lives of people affected by HIV/AIDS in an affirming environment and to reduce new infections in the communities we serve.  Our vision is a community where people with HIV/AIDS achieve their desired potential and are respected as coworkers, neighbors, and friends, while striving for an HIV free generation.

Qualifications:

  1. Bachelor’s degree required in psychology, social work, counseling or closely related field from a fully accredited college or university.
  2. Employment history will include a minimum of 2 years related work in a health or human service agency preferable with an HIV organization and/or a housing-first and chronic homelessness provider. Experience with HUD-funded Permanent Supportive Housing programs.
  3. Professional interpersonal, verbal and written communication skills and ability to interact with a wide range of personalities. An understanding of the social constructs that impact those struggling with homelessness and economic instability.
  4. Able to work in and grow our agency culture, in a diverse and multicultural setting, providing trauma-informed and harm reduction services to persons of diverse backgrounds including age, race, ethnicity, gender identify, disability, economic status, sexual orientation, and religious affiliation.
  5. Time management and organizational skills with ability to manage multiple tasks and priorities.
  6. Availability to work a flexible schedule with some evenings and weekends.
  7. Proficiency in MS Word/Excel/Outlook and E-mail. Familiarity with client services databases such as HMIS and AIRS a plus.
  8. Will have valid, unrestricted driver’s license and independent means of transportation.

Responsibilities:

  1. Provide intensive case management to tenants participating in the Damien Center’s permanent supportive housing program for chronically homeless in alignment with the Housing First model.
  2. Provide tenants with ongoing information, support, and referrals
  3. Track case management activities, progress notes, and client outcomes in an online database (Homelessness Management Information System- HMIS) as well as in AIRS (AIDS Institute Reporting System). Ensure proper maintenance of tenant paper charts.
  4. Work collaboratively with volunteers, Peer Housing Advocate, Maintenance, Housekeeping and other program staff to ensure stable housing success.
  5. Assist in identifying and enrolling new participants when vacancies occur
  6. Ensure compliance with Article 27F HIV Confidentiality Law and HIPPA confidentiality for all interactions.
  7. Serve on the ACCH (Albany County Coalition on Homelessness) Systems and Coordinated Entry Committees and foster inter-agency collaborative solutions to help tenants attain long-term housing stability.
  8. Provide time-sensitive activity reports, and collect data to support the measurement of program outcomes
  9. Assist with front-desk operations, answering phones, and crisis calls as needed
  10. Develop and maintain positive working relationships with medical providers, mental health and chemical dependency providers, and other social service providers. Facilitate referrals for such services and assist with applications when necessary.
  11. Develop and maintain a thorough knowledge of eligibility and benefit provisions for public and private financial assistance, health care, and other supportive services. Assist clients to enroll in appropriate programs.
  12. Model and maintain appropriate professional boundaries at all times with all tenants.
  13. Fully support and grow the 340B Pharmacy Program and ensure all agency programs support members in reducing barriers to help each person achieve HIV Viral Load Suppression.
  14. Support and participate in a culture of philanthropy by recognizing that fundraising efforts—including donor relations and organizational agency communication— include all staff and is essential to carry out the work and mission of the organization. Assist in securing member mission stories and participating in fundraising efforts as requested by the Housing Manager.

Reports to: Housing Program Director

Benefits: Full Time (40) Hourly.  Salary low to mid-forties depending on experience. Full benefits offered include health, dental, life insurance, retirement, flexible spending account (FSA), and generous combined leave time.  

The Albany Damien Center is committed to building a culturally diverse staff and strongly encourages applications from minority candidates, women, and persons living with HIV/AIDS.

To Apply: Please send 1) cover letter, 2) resume, 3) salary history, 4) three professional references, and 5) two writing samples by e-mail to Joshua Quiles, Executive Assistant at JoshuaQ@AlbanyDamienCenter.org  

Applications will be accepted via e-mail and are encouraged to have all five required attachments.  Continuous recruitment until position filled.