SUMMARY: This position is primarily responsible for providing case management, linking participants to needed medical and social services in a timely and coordinated manner utilizing public, private, and community resources to decrease service gaps and removing barriers for individual living with HIV infection and at high risk. This will be accomplished by the coordination of social, financial, medical, and personal service network resources to ensure the needs are met and the consequences of living with the disease are alleviated. The model for case management is a client-centered service addressing a comprehensive range of client needs resulting in an individualized care plan by performing the following duties. Additionally, the Case Manager is responsible for building appropriate documentation, through multiple databases, case notes, and case review to develop the required on-going and complete assessment and plan to support the individual’s intervention.
CORE COMPETENCIES: Ethical-Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Leadership-Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others; gives appropriate recognition to others. Professionalism-Approaches others in a tactful manner; reacts well under pressure; treats other with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Initiative-Volunteers readily; undertake self-development activities; seeks increased responsibilities; takes advantage of opportunities; asks for and offers help when needed. Interpersonal/Communication Skills-Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to new things; manages difficult or emotional situations; responds timely to client needs; solicits feedback to improve service; meets commitments. Oral Communication -Speaks professionally in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Written Communication -Writes clearly and informatively; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively; able to read and interpret written information. Problem solving-Identifies and resolves problems in a timely manner; works well in-group problem solving situations; uses reason when dealing with emotional topics. Judgment-Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
