Position:       Program Services Manager

Salary:         Compensation for this position is competitive

To apply:       Send resume and cover letter to WORLD, Attention: Operations Manager – djones@womenhiv.org

Reports to:  Associate Executive Director

 

Essential Duties & Responsibilities

  • Primary responsibilities include program design, implementation and administration; data tracking and reporting, research, evaluation and implementation of new services; staff development and continuous quality improvement services.
  • Responsible for planning, organizing, managing, and coordinating the programmatic, administrative, budget and operational activities in support of assigned and multiple program services areas. Responsible for directing and supervising the work of 2 assigned staff members.
  • Promoting, coordinating, and participating in collaborative activities and projects. Provide leadership and training to facilitate staff outreach, recruitment, linkage and peer advocacy to increase client census.
  • Function as a proactive leader and positive member of a program management and executive leadership team within the organization.

MINIMUM POSITION REQUIREMENTS:

A Master’s Degree from an accredited school of social work, public health; a combination of education and experience and knowledge and abilities to successfully perform the duties assigned to the position.   Demonstrated leadership and management skills within a social service program with the ability to establish and maintain professional standards, efficient consultation and supervision skills. Must be well organized and detail oriented with demonstrated skill in critical thinking and exercising good judgment. Excellent social work assessment and planning skills, with strong counseling, crisis intervention and education skills.

Successful experience and demonstrated ability administering human service activities and utilizing community resources. Ability to establish and maintain effective partnerships and collaborations. Experience in contract administration, program management, service evaluation and staff supervision required.

Ability to read and interpret contracts and develop policies and procedures accordingly. Ability to plan, organize, implement and direct program operations and activities. Ability to assess quality performance and implement effective strategies to improve and ensure quality service.

 

KNOWDEGE AND ABILITIES

  • Comprehensive knowledge and experience with social service interventions related to HIV/AIDS, suspected child abuse/neglect, domestic violence, elder/dependent adult abuse, chemical dependency, psychological intervention and mental health crisis.
  • Extensive knowledge of social, emotional, behavioral, and economic implications of chronic disease, as well as death and loss. Extensive demonstrated knowledge of social and emotional problems associated with HIV/AIDS. Demonstrated expertise in formulating, implementing, and adjusting psychosocial treatment based on a sound integration of theory and practice. Working knowledge of and demonstrated adherence to federal, state, local laws related to health and social welfare including, but not limited to, HIPAA, Medi-Cal, AIDS Waiver, California Children’s Services.
  • Thorough knowledge of HIPAA and ability to respect confidentiality and professional judgment to interpret, clarify, and report information to patients, family members, and staff. Demonstrated ability to deliver services in an ethical, nonjudgmental, culturally competent, and nondiscriminatory manner. Demonstrated experience communicating and working effectively with a multidisciplinary team.
  • Demonstrated experience thinking creatively and efficiently, to assess, analyze and solve problems.
  • Excellent interpersonal skills to interact effectively with ethnically and culturally diverse populations and co-workers, respecting confidentiality and exercising tact, flexibility, and diplomacy.