Cascade AIDS Project (CAP), the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington. We support and empower all people living with or affected by HIV, reduce stigma, and provide the LGBTQ+ community with compassionate healthcare. Learn more about us at http://www.cascadeaids.org/.
CAP is excited to announce that we are currently hiring an experienced receptionist to provide high-quality customer service for our clients and visitors. This individual is part of Cascade AIDS Project’s Housing and Support Services Department and serves as the first point of contact and liaison between clients/visitors and CAP service providers. They are expected to conduct themselves with a high degree of professionalism by treating all CAP visitors with respect and courtesy. The receptionist is responsible for creating an atmosphere of comfort and compassion for CAP clients and visitors. This is a full-time 1.0 FTE position, which reports to the Manager of Supportive Programming.
Responsibilities include: overseeing front desk lobby, greeting walk-ins, maintaining general tidiness of area, monitoring client/visitor conduct, being the first point of contact for clients/visitors experiencing crisis, providing internal staff and service referrals to walk-ins and callers, implementing daily opening and closing procedures of front office, operating switchboard with multiple incoming lines and approximately 100 extensions, greeting callers, taking accurate messages and referring them to an appropriate person, assists staff with processing CAP mail, providing general clerical support including light typing, labeling and stuffing envelopes, copying documents and maintaining records, managing incoming job applications as per established procedures, participating in appropriate trainings and community, department, and agency meetings as assigned, communicating with Housing and Support Services team members about client concerns related to the reception area, and other duties as assigned.
The person in this position is stationed in CAP’s Davis St. office in downtown Portland. Some evening and weekend work is required. This is a non-management, union-represented position.
