POSITION SUMMARY Provides home and community-based case management and mental health services to clients receiving Permanent Supportive Housing or Mental Health Rehabilitation services including assessment, referral, psychoeducation, service planning, and care coordination to CC clients with a focus on increasing housing stability, community integration, relationship building, increasing healthy coping skills & self-management, and adherence to medical and behavioral health treatment plans. Works as a part of an interdisciplinary team with CrescentCare and/or community providers. Maintains a close working relationship with direct supervisor and program manager, participates in active supervision and remains receptive to feedback on professional development to support high quality service provision.

AGENCY PERFORMANCE STANDARDS

  • Maintain high level of professionalism and ensure confidentiality.
  • Treat clients, staff, volunteers, board members, etc., with dignity and respect.
  • Offer assistance to co-workers as needed.
  • Demonstrate initiative by actively participating in the resolution of problems.
  • Ask for assistance when learning new information or job duties.
  • Take all necessary measures to properly use and maintain supplies and equipment.
  • Respect the rights of co-workers to a productive workplace.

COMPLIANCE & QUALITY ASSURANCE STANDARDS

  • Requires cooperation with the Agency’s Quality Assurance and Improvement Program. Includes actively participating in all required trainings, and in creating a culture of quality improvement. Cooperation with the quality program will be considered for performance reviews.
  • Requires cooperation with the Agency’s Compliance Practices. Includes immediately reporting issues, actively participating in required trainings, following HIPAA regulations, and assisting in creating a culture of compliance. Also includes compliance with written standards and all applicable federal and state laws. Cooperation with compliance will be considered for performance evaluations.
  • Not currently listed as excluded or sanctioned by the Department of Health and Human Services, Office of Inspector General (OIG), the General Services Administration (GSA), or excluded from participation in any federal program. Agrees to promptly notify supervisor in the event of any such debarment, exclusion, conviction, threat or indictment occurring during the term of employment.
  • Failure to comply with the Agency’s Compliance Practices, which include failure to report conduct or events that potentially violates any laws or the Agency’s written compliance standards will be met by disciplinary action, up to and including possible termination.
  • Must adhere to all practices specified in the Employee Handbook and Agency Operating Procedures.