Cascade AIDS Project (CAP), the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington, is committed to supporting and empowering all people with or affected by HIV, reduce stigma, and provide the LGBTQ+ community with compassionate healthcare. Learn more about us at http://www.capnw.org/.
The Systems Support Specialist performs a variety of technical and administrative support work for the Operations/IT team and interacts with staff across the agency. Responsibilities require tact, discretion, and judgment as well as a thorough knowledge of agency policies and procedures. The ability to interface well with staff with various levels of technical experience is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. Must be able to translate end user problems into technical language and vice versa.
In general terms, regular duties of this position include: Coordinating Operations/IT helpdesk requests from CAP staff in all locations (Davis St. office, Prism office and offices in SW Washington) – issuing helpdesk tickets, managing the ticket queue, prioritizing requests and providing the necessary technical assistance for computer and printing issues. This role will also monitor supplies for Prism, preparing orders to replenish supplies, and assist the Operations Manager with vendor management. They will also assist with operation of CAP properties – resolving equipment, facilities, and maintenance issues and general coordination of schedules and logistics.
This full-time position reports to the Operations Manager and will primarily work out of CAP’s Prism Health Clinic in SE Portland and the Davis St. Office. Will require travel to other CAP offices when necessary.