Salary & Benefits: $44,000-$46,000. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender affirming healthcare leave. We also offer a generous paid time off policy.

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 10:00 a.m. to 6:00 p.m.; flexibility is required. The position may require evening and weekend shifts, as necessary.

Summary: The In-Person Assistor/Navigator will provide screening and enrollment of eligible individuals and small businesses into the New York State of Health (NYSOH) official health plan Marketplace.

Essential Duties and Responsibilities:

  • Successful completion of the New York State Department of Health Patient Navigator training which will provide thorough oversight of the new health insurance options.
  • Provide in-person and remote health insurance enrollment services to potential enrollees which include eligibility screening, enrollment, and troubleshooting; educating and facilitating enrollment into Qualified Health Plans (QHPs), supplementary plans available through the Marketplace (if offered) and/or into Insurance Affordability Programs (IAPs).
  • Assist potential enrollees with grievances, complaints, or questions regarding their health coverage or a determination related to their coverage.
  • Provide information in a fair and impartial manner that is culturally and linguistically appropriate, and disability accessible, for the populations being served under the Marketplace, including individuals with limited English proficiency.
  • Work with Center staff to implement the approved program plan in order to identify potential enrollees (both individuals and small businesses).
  • Work offsite including but not limited to; tabling at other nonprofit organizations, events, street fairs, etc. to identify/recruit potential enrollees and meet program deliverables.
  • Attend community events and meetings in order to inform the public that this service is available.
  • Make several annual presentations to community-based organizations, community groups, small business associations, etc. educating them about the New York State of Health.
  • Collaborate with various community partners to increase enrollment.
  • Attend program-specific meetings (travel to Albany may be required), as needed.

Position Requirements:

  • Bachelor’s degree or equivalent transferable life/professional experience.
  • Minimum two years of experience working in nonprofit organizations or social services agencies.
  • Bilingual fluency in Spanish, French, French-Creole, Bengali, and/or Russian is required.
  • Experience enrolling individuals into Medicaid or other government assistance programs is a plus.
  • Computer proficiency with Microsoft Office (Outlook/Word/PowerPoint/Excel) and web-based applications.
  • Ability to work effectively in a fast-paced environment while maintaining a large volume of clients/consumers.
  • Highly organized with an attention to detail.
  • Ability to be creative/entrepreneurial in order to enhance The Center’s program plan.
  • Ability to problem solve in a team and independently.
  • Ability to work independently both on and offsite.
  • Good interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
  • Demonstrated ability to work with individuals of diverse races, identities, ethnicities, ages, gender identities, and sexual orientations in a social justice drive environment.
  • Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.
  • A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.