Job Description

  • Manage assigned programs and staff within the Client Services Department, in accordance with policies and regulations. The position will assist the Director in managing all aspects of assigned program and department activities and staff.
  •  Provide input, oversight and monitoring to daily program activities, including development of collaborating agencies and sites for intervention/prevention activities
  •  Monitors and supports clinical competencies through accepted discipline supervision standards, including HIV and STI. 
  • Supervise daily activities and deliverables of assigned staff
  • Assess, develop, locate and track training needs for program staff.
  • Monitoring program productivity, outcomes and service delivery goals
  • Assist in the development, implementation, monitoring and evaluation of program services, initiatives, procedures and standards
  • Monitor, evaluate and implement program quality assurance, improvement and clinical integrity through chart reviews, surveys, program manual revision and other applicable means
  • Attend and Facilitate community, program meetings, staff meetings and trainings as determined by Director
  • Maintains databases, data tracking systems and reports in accordance with agency and program, licensing and accreditation standards, as assigned
  • Address and document client and provider concerns prior to the grievance procedure and Director involvement.
  • Represent the agency at community forums and provider consortia
  • Other duties as assigned

 

 

 

Skills / Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Advanced knowledge of HIV disease, intervention and prevention.
  • Advanced knowledge of Substance Abuse intervention and prevention.
  • Effective verbal and written communication skills
  • Ability to establish and maintain effective working relationships with employees, collaborating agencies and the public
  • Ability to demonstrate and model culturally competent behavior
  • Moderate to advanced computer skills required: Microsoft Office, Multiple Databases, Scheduling Programs
  • Basic math skills required: addition, subtraction, multiplication, and division
  • Ability to work independently with minimal direction
  • Basic office equipment operation skills
  • Ability to work under pressure and to assess changing priorities and competing deadlines is essential
  • Flexibility and ability to cope with several tasks simultaneously
  • Must be physically and mentally fit to respond to emergency situations.