Managed care is making AIDS docs close up shop, but some MDs are fighting mad. Plus: How to work your HMO (an Rx for patient patients)

David Feiler was in a tailspin. In 1997, he was suffering severe side effects from his new protease inhibitor combination -- sudden drops in blood pressure, severe dizzy spells, extreme fatigue. "I was almost a vegetable and I stopped working," says Feiler, who at the time owned a travel agency south of San Francisco. "That's when I decided to take a drug holiday."

The break -- a then-controversial move made with his doctor's support -- boosted his health. That was the good news. But soon his physician, who was part of a medical group suffering financial pressures, delivered the bad news: She was quitting private practice to take a job with the state prison system. Feiler had already heard rumblings that some medical professionals were frustrated with dealing with insurers and exhausted from overwork. But the news stunned him anyway.

"The relationship with your doctor, especially if you have HIV, is very personal," he says. "You become very dependent, because they are managing to keep you alive. When they just walk out on you, it's as if you lost a family member -- or a divorce without alimony and child support."

Feiler ultimately found another physician he liked. But his situation -- losing a doctor due to financial stress -- is one confronting more and more HIVers, particularly those with private health insurance. While some physicians retire because of age or switch jobs for personal reasons, many who have quit their private practices lay the blame squarely on one overriding factor: managed care.

Managed-care plans, whether through private health insurance or Medicaid, require members to select a primary-care physician who oversees all their treatment and refers them to specialists when necessary. Health-maintenance organizations (HMOs), the most common type of managed-care plan, pay the primary-care doc or the physician's medical group a flat monthly fee -- called a capitation rate -- for each patient, no matter how much care is provided. Depending upon the contract, the fee may cover not only office visits but lab tests, other procedures and services, even medications. The system operates most equitably when a practice has plenty of healthy patients on whom the doctor makes a profit, a setup that helps cover the costs of treating a smaller number of the seriously or chronically ill.

Getting doctors of all stripes to complain about the time-consuming bureaucracy and paperwork of managed-care plans is easy. But for those with large AIDS practices, managed care is increasingly not just an administrative hassle but a road to financial disaster. Some physicians, like Feiler's, have chosen to leave private practice altogether. Others simply refuse to take on new HIV patients. Many have decided to sever contracts with HMOs, which sometimes pay as little as $10 or $20 per patient per month. This predicament may make AIDS as anathema to medical students in 2005 as it was in 1985.

National statistics are hard to come by, but the fate of San Francisco -- known from the first as the model in AIDS care -- is telling. In the past few years, about half a dozen physicians out of 25 or 30 recognized as experts in treating HIV have closed their practices. And some doctors with heavy HIV patient rosters say they have watched their incomes decline by as much as 50 percent, from somewhat less than the national MD median of about $160,000 to $80,000 or $90,000.

"HIV tends to highlight all the challenges of our health care system," says Christine Lubinski, director of the HIV Medicine Association (HIVMA), an organization of more than 2,000 HIV doctors that promotes access to quality care and was created under the auspices of the Infectious Disease Society of America. "If all you need is an annual checkup, everything is great. But the patients who have problems with managed care are those with complex conditions that insurers don't want to pay for. So the concern is that experienced private practitioners who continue to get $13.50 a visit will get out of the business of providing HIV care."

Treating HIV -- the ultimate "complex condition" -- has always been an extremely pricey proposition. Ironically, the financial crisis has deepened as the health outlook for people with HIV has improved. Since the advent of protease inhibitors six years ago, health care professionals say that the availability of so many HIV medications in even more combinations has vastly multiplied the complexity of managing the disease. The need for regular blood tests and office visits as well as phone calls to renew prescriptions, monitor side effects and discuss treatment strategy can sometimes boost monthly expenses to $1,000-plus, and that doesn't include the drugs.

"If someone walks into my office during allergy season, it doesn't take me long to say, 'Here's some Claritin,'" says Jerry Cade, MD, a family-practice doctor in Las Vegas. "If you have diabetes, you've got to use insulin. You don't have 16 drugs with multiple combinations. You have to think how they interact not only with the body but also with each other. You need to talk to the patients about compliance, resistance, side effects. There are just a lot more issues."

According to figures cited by the American Academy of HIV Medicine (AAHIVM), a Los Angeles-based advocacy organization for HIV doctors, HIVers tend to make six to nine times as many annual office visits as people without HIV. The organization estimates that HMO payments to medical groups are commonly about $70 or $80 per patient per month -- only a quarter to a third of what it actually costs to treat the average HIVer; drugs average $680 a month compared to $19 for a non-HIV patient.

The problem is compounded by the fact that HMOs tier their compensation levels according to medical specialty. When a patient with cancer is referred for consultation to an oncologist, HMOs pay the consulting specialist a higher rate than the primary-care doctor. But many patients with HIV rely on their regular physicians -- usually internists or family-care practitioners -- for the lion's share of their medical needs. And that means your doctor likely receives from HMOs the same amount for treating you as for treating your buddy who comes in once a year for a physical and a flu shot.

"It's a huge issue in virtually every state we've worked in," says Dr. Julia Hidalgo, president of Positive Outcomes, a Maryland-based consulting firm that specializes in the economics of AIDS care. "Doctors may be reluctant to be listed in insurance-plan information as HIV experts because they're worried about drawing lots of patients for whom they won't get adequately reimbursed."

Even doctors whose patients are members of preferred-provider organizations (PPOs) are at a disadvantage. Unlike HMOs, PPOs pay for each office appointment and medical procedure, but at highly discounted rates -- far below the generous reimbursement of fee-for-service plans that most people with private insurance had until the 1990s. But like HMOs, PPOs often reimburse doctors the same amount for a standard office visit with a healthy person as for a longer appointment with someone chronically ill.

The disparities matter less for doctors with only a handful of HIV patients, since they can compensate for the economic shortfall with patients who require relatively few services. But in cities with large numbers of HIVers, such as San Francisco, New York and Miami, many physicians, not least gay and lesbian ones, have developed large AIDS practices. And, not surprisingly, when doctors gain a reputation for experience and skill in treating people with HIV, their pool of such patients grows rapidly. "HIV is different from other diseases because it clusters in epicenter cities, and the patients are clustered among a small number of doctors," says Stephen Becker, MD, a leading HIV doctor in San Francisco, who estimates that he has recently picked up 100 new patients from retiring doctors.

In fact, Becker's own longtime partner will soon depart. One of her patients is already fretting. "It's a really comfortable relationship," says Sam, who has had HIV for 20 years. "I love her. She's warm, like the total Earth Mother. She puts her foot down if she thinks you're doing something wrong, but she's receptive to input." He sighs deeply. "It's stressful enough having HIV. But now I feel anxiety and concern about finding a new doctor I like."

Al, another longtime San Francisco AIDS survivor, found himself in a similar situation. His doctor, who offered alternative as well as traditional treatment approaches, closed his financially strapped practice. "I took action quickly, but there were lots of other people who weren't as fortunate," says Al, who heard that some of his former doctor's patients have died since the doors were shuttered. "He saw the sickest patients, and he was keeping them alive."

Al moved with the practice's physician's assistant to another medical office, and though generally satisfied, he misses the comprehensive services his former doctor offered, such as on-site acupuncture and nutritional counseling. "They were treating me in a way that would raise my level of health to a place where HIV could not affect me as much as it had in the past," Al says.

So far, the medical and health care establishments have taken only minimal steps to grapple with the problem. A few states, most notably New York and Maryland, are addressing the economic disparities of HIV care by developing higher capitation rates in Medicaid HMOs. Maryland's Medicaid program, for example, now pays close to $2,000 a month for each HIVer -- four or five times what it pays for the average healthy Medicaid recipient. New York's Medicaid program has not only developed higher payments for people with HIV but is creating special medical clinics for HIV care.

But short of a wholesale restructuring of the health-care delivery system, many HIV doctors and other advocates say that the best Band-Aid for the current crisis would be to implement a formal process to credential HIV specialists. Not only would an HIV specialty insure patients access to knowledgeable health-care providers, but physicians would have more leverage to demand better reimbursement. While AAHIVM and HIVMA have aggressively promoted such efforts, most private health insurers predictably oppose them.

California is pioneering the "specialty" solution. Two years ago, the state passed a law mandating that every managed-care plan have a qualified HIV specialist. The legislation, however, failed to spell out criteria for specialization, leading to complaints from advocates that health plans were ignoring the requirement. Now, at the request of Gov. Gray Davis and in coordination with AAHIVM, the state is putting the finishing touches on the guidelines for specialization. These contentious regs, effective in July, allow managed-care plans to designate as an HIV specialist any doctor who has treated at least 20 HIV patients in the past two years, taken relevant classes and passed credentializing exams.

Advocates applaud the plan for boosting the bargaining muscle of physicians devoted to HIV care. "Anything that promotes the use of HIV experience is an excellent thing," says Hidalgo, the consultant in HIV financial issues. "I certainly hope it will help other states adopt similar policies."

Taking such policies nationwide, however, will require mobilizing not only doctors but patients -- neither of whom has much extra time or energy. But without political pressure, HMOs are certain to KO the MDs. And as the best and the brightest HIV docs increasingly close up shop, the quality of patient care will plummet. The other shoe will drop when fresh troops hesitate to replace the front-line stalwarts. "Most doctors doing this work are an older cohort, closer to retirement," says Stephen Becker. "I'm 53 and I don't have plans to retire, but there just aren't many younger doctors going into the field. They see that the financial future is so bleak."


The news about HMOs is always a downer. The claims you fileroutinely get rejected or "lost." The amount you have to pay out ofpocket for drugs or treatments keeps going up. Or you finally find adoctor you love only to have her drop out of your insurance plan'snetwork or, squeezed by paltry HMO compensation, drop out of sightaltogether.

HIVers typically have it extra bad because HMOs try their best notto pay for all the care and meds you need. It can take weeks, evenmonths, for a health insurance company to start bankrolling your newHAART combo. And, as the case of HIVer Belynda Dunn shows, HMOs oftengo to great lengths to deny lifesaving experimental treatments (Dunnneeded -- and got -- a liver transplant).

But many docs and insurance experts say that with enough persistence and savvy, you canget the services you need -- and deserve. It may take a bigger battlethan you ever imagined, but dig in and don't let the petty and trickyred tape faze you. Jacques Chambers, who headed the benefits program atAIDS Project Los Angeles, says, "It may take some doing, but withenough hard work, you can get most of the care you need."

Know Your Rights
In 1996, Congress passed the Health Insurance Portability andAccountability Act (HIPAA), an incredibly complicated law that made iteasier for anyone with a pre-existing condition like HIV to getcoverage. Suppose you suddenly leave your job and want to buy healthinsurance. If you had insurance for at least 18 months at your old job,then no insurer can deny you coverage or charge you a higher premiumbecause of your serostatus. The same is true if you were on Medicaid orMedicare and then become self-employed. Unfortunately, if you didn'thave health coverage for 18 months, all bets are off. For more aboutbuying health insurance, click on The site lets you compare the costs of the plans available to the self-employed in your area.

What if you come off Medicare or Medicaid and get a job? Someemployers offer policies that make you wait from 3 to 18 months beforeyou get coverage if you have a pre-existing condition. This can be amajor bummer, but there's a way around it: Use your time on Medicare orMedicaid as credit. So, if your employer forces you to wait six monthsbefore you're eligible for the company's health-care plan, and you wereon Medicaid for two months, you will get out of jail in -- duh! -- fourmonths. For a fuller explanation of your rights under HIPAA, click on or call 800.633.4227.

A primary-care doctor who knows the ins and outs of HMOs is an expertand advocate you can consult when your health insurance company startshassling you. These days, many docs have assistants that do nothing butdeal with managed-care messes. If you make nice, they'll make calls.

As if there was any doubt, a recent study showed that the more HIVexperience your doctor has, the longer you live! That's one reason HIVdoctors and patients are mobilizing for a fully credentialed AIDSspecialty (see "The Doctor is Out," above). AIDS specialists will bebetter able to prevent, diagnose and treat the rich array of illsbedeviling HIVers -- not simply prescribing sophisticated meds butdistinguishing depression from low testosterone from anemia from... TheAmerican Academy of HIV Medicine (AAHIVM), which is spearheading the"specialist" cause, maintains a list of accredited AIDS specialists onits website. Click on, or call 866.241.9601.

But given the fierce financial Catch-22 many dedicated HIV docs facein the age of managed care, Dr. Dreamboat may no longer be acceptingnew patients. Another good source of physician leads is your local AIDSservice organization (ASO), which is likely tapped into the localgrapevine of who's good and available. Christine Lubinski,executive director of the HIV Medicine Association, a Washington,DC-based trade group for AIDS docs, also urges HIVers to consider acounty hospital or local government-run clinic. "When some private AIDSdocs have closed, the best viable alternative is often the countyhealth department or public hospital," she says. "These places willmake room for you, and you shouldn't assume they're offeringsubstandard care. Some of the best HIV specialists in the countrypractice in the public sector." The main drawbacks? Longer waits forappointments, crowded waiting rooms and more-outdated reading material.

Know Your HMOs From Your PPOs
There are basically three types of health insurance plans:health-maintenance organizations (HMOs), preferred-providerorganizations (PPOs) and fee-for-service. HMOs offer you a network ofdoctors you will pretty much have to see if you want the insurancecompany to pay. PPOs also offer a network of doctors, but you have theoption of going out-of-network, which, of course, means paying moremoney. PPO premiums are also higher than those for HMOs, and the fineprint in your PPO plan may contain more restrictions on which servicesare covered.

But most experts say that in such states as New York and Florida,where HMOs are relatively new, it's best to go with a PPO if you canafford it. The less entrenched the HMO, the less connected it is to thelocal network of AIDS docs. More important, PPOs offer the widest rangeof physician options. "The hassle factor with HMOs can be enormous,"says Susan Dooha, director of health policy at New York City's GayMen's Health Crisis. "You have to get approval every time you want tosee a specialist." Dooha allows that many of her clients get frustratedwith PPOs as well, especially when it comes to filling out paperwork orfinding out which services are covered. But, with more choices, shesays, HIVers often find a doctor or specialist they love who is notin-network. When you make that kind of match, Dooha says, it can leadto a profound improvement in the quality of your care.

Fee-for-service plans are the priciest, but they offer the mostfreedom in choosing a doctor. Basically, you can see whomever you wantand you don't need prior approval for services. However, when theseplans are affordable for the ordinary mortal, it is often because theycover a quite limited range of treatments. They also tend to have ahigher deductible, which means that you might have to pony up the first$500 or $1,000 of your health insurance costs before thefee-for-service plan kicks in. Given the greed of the managed-caresystem nowadays, you're going to pay a hefty premium for the right tochoose your own doctor and coordinate your own health care.

Reject That Rejection
Membership has its privileges, and belonging to a managed-care planoften entitles you to a generous ration of rejection: claimsunprocessed and unpaid, services denied. The situation has become soextreme that two years ago the Connecticut attorney general filed suitagainst the state's four largest HMOs, charging them with denyingpatients care just to boost profits. Investigations by The New York Timesand other media have found that insurers systematically reject claimsfor services that they do in fact cover. The reason you may have toresubmit the same form numerous times and make repeated calls beforeyou hear that the check is in the mail, many experts say, is that yourHMO is looking to control cash flow.

Knowing the economic motives of your HMO will be cold comfort,however, when that reimbursement check keeps not arriving. But don'tpanic. Karen Kligler, a New York City-based consultant who helpspatients battle rejected claims, prescribes persistence: Call thecompany, get the name of the rep "assisting" you and take detailednotes. While they'll sometimes acknowledge the mistake and correct itover the phone, they're more likely to point to some tiny technicalerror you, your doctor or their computer made -- and that will requireyou to start the process all over again. (Having the name and notesgives you a leg up if the claim is rejected a second time.) It maysound paranoid, but rejection is a policy pursued by the HMO on thecalculation that you'll give up first. Don't. If you show them you'rewilling to fight, they may soon get the message, Kligler says. But ifyou still can't get satisfaction, Kligler suggests filing an appealwith the managed-care company.

Most states also have insurance departments that will adjudicatedisputes with health insurance companies. In California, if yourinsurer turns down your appeal, you can file a complaint with thestate's Department of Managed Care. The agency will try to render adecision within 30 days (click on, or call 1-888-HMO-2219). In New York, the state Department of Insurance allows you to file complaints online. Check out, or call 1-800-342-3736.

Kligler adds that you may want to take the time to write a letter toa local politician, asking them to do the same on your behalf to yourinsurer. Bad publicity is to managed-care companies what water was tothe Wicked Witch of the West. Finally, you may want to consider hiringa consultant like Kligler to help. She takes no money up front butcharges a percentage of whatever she manages to wrestle out of thewitch. For a list of consultants who can help you beat your HMO, clickon the website of Alliance of Claims Assistance Professionals,"The companies are betting that patients who get rejected are not goingto fight," says Kligler. "But if you accept it, it's your loss. On theother hand, if you keep pounding away, in most cases they willreconsider and eventually pay."